Refund and Returns Policy

At Nutrizila, we strive to provide high-quality Honey, Panjeeri, Pinni/Pinniya, Harees/Hareesa, and Desi Ghee to our valued customers. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Eligibility for Returns & Refunds

We accept returns and refunds only under the following conditions:

✅ Damaged or Defective Items: If the product arrives damaged, broken, or defective.
✅ Incorrect Product Received: If you receive an item that differs from what you ordered.
✅ Expired Product: If the product you receive has passed its expiration date.

For hygiene and safety reasons, we do not accept returns for opened or used food products unless they are defective or damaged.

2. Return Process

If you meet the eligibility criteria, follow these steps to request a return:

1. Contact Us within [Specify Days, e.g., 3-7 days] of receiving the product at [Your Email] or [Your Contact Number] with your order details.
2. Provide Proof: Share clear photos of the damaged, defective, or incorrect item.
3. Approval & Instructions: If your request is approved, we will provide return instructions.
4. Return Shipping: Depending on the case, we may provide a prepaid return shipping label or ask you to return the product at your own expense.

3. Refund Policy

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

✅ Approved Refunds: Processed within [Specify Days, e.g., 5-10 business days] to your original payment method.
❌ Rejected Refunds: If the return does not meet our policy conditions, we will not issue a refund.

Note: Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We do not offer direct exchanges. If you need a replacement for a damaged product, you will need to request a return and place a new order.

5. Cancellations

Orders can be canceled within [Specify Hours, e.g., 12-24 hours] of placing them. Once shipped, orders cannot be canceled.

6. Contact Us

For any questions regarding refunds and returns, please reach out to us:

📧 Email: alqadrigrafix@gmail.com
📞 Phone: 03314344950
📍 Address:10, Mehar Haseeb Rd, Shah abdal, Sialkot

By purchasing from Nutrizila, you agree to our Refund and Returns Policy.